We would like to make your stay with us as pleasant as possible. To ensure that everything runs smoothly, we have briefly compiled everything you need to know here. If you have any questions, please do not hesitate to contact us.
Your appointment
You will receive a written appointment for your inpatient stay in our clinic. Please complete the enclosed questionnaires on medical information and your personal wishes and bring them with you on the day of admission.
Your registration
If you have been treated by us in the last 6 months, you do not need to register again. If you have not been to our clinic at all or if your last hospitalization was more than 6 months ago, we need your personal data for a quick administrative patient registration.
Online
Use our fast online patient admission. You will need your insurance card and our order. Please register at least 24 hours before your admission.
In writing
Fill out the enclosed registration form "We give you time" and send it to us in a reply envelope at least 3 days before your hospital admission.
For your hospital stay, please refer to our patient guide «Welcome to Inselspital», which we offer in several languages. Among other things, it contains a checklist for home, what you should pack for your hospital stay and a detailed map of where to find everything.
Please bring your health insurance card with you to every appointment at Inselspital.
Admission day
If you were unable to make an appointment in advance, please report directly to the patient information desk in the main entrance of the new Anna-Seiler-Haus 30 minutes before your appointment on the day of admission.
If you have already completed the patient online admission at home, you can report directly to the neurosurgery ward secretary.
Neuro Ward Secretariat
Anna Seiler House, Floor K
Freiburgstrasse 20
3010 Bern
Phone +41 31 632 24 75
E-mail
Opening hours:
Mon. to Fri. 7:30 – 16:30
You will be welcomed there and shown to your room. The rooms of the neurosurgical ward are located in the new Anna-Seiler-Haus – one of the most modern and attractive hospital buildings in Switzerland. You can expect modern and tasteful single and double rooms that offer maximum comfort and privacy. Large windows let in plenty of daylight. The modern bathrooms and warm colors contribute to your well-being.
As soon as you have settled in, a nurse will discuss the further procedure with you.
Insel Premium
Since 2024, Inselspital has been offering a ward for inpatients with supplementary insurance on the top floor of the new Anna Seiler building: "Insel Premium" is the most modern semi-private and private university ward in Switzerland. Here, we combine cutting-edge medicine with the exceptional service and comforts of high-end hospitality.
| Insel Premium Anna Seiler Building, Floor Q Freiburgstrasse 20, 3010 Bern |
Additional services for patients with supplementary insurance
For patients who hold private or semi-private supplementary hospital insurance but who cannot be treated on our Premium Ward for medical or organizational reasons, a range of attractive additional services are available to make their stay as pleasant as possible. For further details, please refer to the brochure «Additional services for supplementary insurance patients» or contact the Neuro Ward Secretariat.
Brochure «Additional services for patients with supplementary insurance» (only in German)
Before surgery
You can discuss your special needs and wishes during your hospital stay with the nurse in charge.
Medical examination: The necessary preparations and examinations for the operation will be discussed with you. These include, for example, blood tests as well as imaging for navigation and functional monitoring. The length of your hospital stay is already indicated on the day of admission. The ward doctor will examine you again before surgery and ask you about your condition and previous medication.
Surgery information: The surgeon will inform you about the exact procedure, surgical techniques, and goals of the surgery. Take the opportunity to ask questions. It is important to us that you are well informed about your surgery, the risks, options and alternatives.
We will be able to tell you the exact time of the surgery after 5.00 am, when the definitive operation plan has been drawn up. However, changes may occur at any time due to emergencies.
Anesthesia consultation
Before surgery, you will also have a consultation with our anesthesiologists in order to prepare you for your anesthesia. It is possible that this appointment has already taken place in advance. The anesthesiologist will discuss with you all the details about the time before, during and after the operation and will explain the anesthesia technique and possible risks.
After surgery
After surgery, you will be constantly monitored, in the central recovery ward or, if more care is required, in our specialized monitoring ward IMC (Intermediate Care Ward).
The duration of intensive monitoring is defined for each individual operation and can be up to 24 hours for brain surgery. You will then be transferred back to your room in the ward. On the day of admission, we can inform you of the expected duration in the monitoring ward. Visits to the monitoring ward are possible, but must be discussed with the nursing staff in advance.
Monitoring ward (Neuro-IMC)
Anna-Seiler-Haus, Freiburgstrasse 20, Floor E, Zones 1 and 2
Phone +41 31 632 39 43
In the ward
Back on the ward, medical monitoring takes place at less intensive intervals. The drug therapy is continuously adapted to your state of health. In most cases, you will be mobilized the day after surgery, and your diet will be changed according to your wishes. The nurses will assist you with personal hygiene if necessary. A daily ward round is held during which doctors and nurses discuss the further course of action with you.
Your discharge
Your needs for the time after your inpatient stay are already recorded on admission. At the discharge interview, you will be informed about the most important points of the aftercare and will have the opportunity to ask any unanswered questions. You will also receive your discharge documents. Your family doctor will receive a written copy of the discharge report.
Discharge usually takes place in the morning.
Checklist for your discharge:
- Have you received your discharge report?
- Have you received all prescriptions for required medication?
- Have you received a certificate of incapacity for work?
- Have all appointments for follow-up visits been made?
- Has your pick-up been organized?
- Have you packed all personal belongings?
- Have you checked out with the responsible care service?
Social counseling and other services
If rehabilitation or a stay at a health resort is planned, our social counseling service will organize the necessary registration.
Social counseling Phone +41 31 632 38 46
The social counseling service also supports you in other matters, such as the organization of home care services (Spitex) or household help, as well as with insurance and financing questions.
In addition to social counseling, Inselspital also offers assistance in the areas of pastoral care, psychooncology and palliative care.
Aftercare
The aftercare is individually adapted to the patient and can be determined by the patient. A follow-up appointment usually takes place 4–6 weeks after surgery. This appointment is adjusted to a possible rehabilitation stay. If neurological rehabilitation is not planned, there are also numerous outpatient therapy options such as physical therapy, occupational therapy, speech therapy and psychosocial care.
Follow-up appointments and routine check-ups take place at our Neurosurgical Polyclinic or the chief physician’s consultation.